1 These terms
1.1 What these terms cover. These are the terms and conditions which apply when you book
a Course on the Website.
1.2 Why you should read them. Please read these terms carefully before you proceed with a
booking on the Website. These terms tell you who we are, how to make a booking, how
courses are provided to you, how you and we may change or end the contract, what to do if
there is a problem and other important information.
1.3 Definitions of words used in these terms.  In order to make these terms easier to read
and understand, we have defined certain words.  When you see any of the following words
used in these terms, they have the following meanings:
Content: any material which you might at any time post or submit on the Website, such as
any text, information, data, photograph, or image and including any business reviews or
feedback relating to us, the Website, any Tutor or Course, questions, comments, suggestions,
ideas, blogs, posts and the like.

Course: any beauty, massage, aesthetic or other course (attendance or online course)
displayed at any time on the Website and provided Tutors.
Customer/you: a customer who reserves and/or books one or more Services offered on the
Website.
Beauty On The Go/We/Us: Beauty On The Go Limited.
Prohibited Content: includes the following types of content: content which infringes or may
infringe a third party’s intellectual property rights, other proprietary rights or rights of
privacy; content which violates or may violate any applicable laws; content which is or may
be defamatory, trade libellous, unlawfully threatening or unlawfully harassing; and content
which contains viruses, worms, corrupt files, Trojan horses or other forms of corruptive code
or any other material which may compromise the Website.
Services: a service offered on the Website, such as the booking of Courses provided by
Tutors.
Tutor: a third party who at any time sells or offers for sale a Course on the Website.
Website: www.beautyonthegouk.com or any subsequent URL which might replace it.

2.1 Who we are. We are Beauty On The Go Limited a company registered in England and Wales. Our company registration number is 08301564
2.2 How to contact us. You can contact us by telephoning us on 07769704989, or  by emailing us at info@beautyonthegouk.com or by writing to us at Beauty On The go 1^st Floor 6Windmill Street London W1T 2JB

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.

3.1 These terms and conditions apply to offering and providing of the Services by Beauty On The Go. 

4.1 The Website helps the Customer to find Courses and to make the necessary bookings., The Customer must be at least 18 years old and be legally capable of entering into contractual obligations, have the requisite consent or authority to act for or on behalf of any person for whom a booking is made, and must use the Website in accordance with these terms and conditions.
4.2 You are responsible for your activities on the Website (financial or otherwise) including the possible use of your user name and password.  You guarantee that:
4.2.1 the information you enter on the Website in relation to you, and if applicable, anyone for whom you make a booking, is accurate and complete;
4.2.2 your use of the Website and any booking you make is for your personal use only as a therapist and a therapy to offer privately or in a professional environment and not for teaching our course material or content which may not be used in a business or teaching for commercial use;
4.2.3 you will not use the Website to send or receive material which is offensive, obscene, defamatory or in any way harmful to us, any Tutor, or to other Customers or users of the Website, or otherwise submit or upload any Content which in our reasonable opinion is Prohibited Content.
4.3 Any use of the Website that is fraudulent or is in conflict with these terms and conditions shall be reason for refusing the Customer access to the Services or to the other functionalities of the Website.

5.1 Description of Course.  Each Course is sold according to its description on the Website.  Tutors will impose their own terms and conditions on the provision of their Course which includes the balance payment which they are solely responsible for, and by agreeing to these terms and conditions for the provision of Services, you must agree to and abide by the Tutors’ terms and conditions. 
5.2 Course Price and payment.  The price of each Course (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the Course advised to you is correct. However please see clause 5.4 for what happens if we discover an error in the price of the Course.  After you have made a deposit payment on the web site to secure your chosen course/s, you must pay the Course balance price directly to the Tutor in accordance with the Tutors’ terms and conditions

5.3 Deposit/Booking Fee and payment.  We will charge you a deposit/booking fee for each Course you book on the Website.  The deposit/booking fee (which includes VAT) will be the deposit/booking fee indicated on the order pages when you placed your order.  We take all reasonable care to ensure that the deposit/booking fee advised to you is correct.  However please see clause 5.4 for what happens if we discover an error in the deposit/booking fee.  You must pay the deposit/booking fee to us at the time of making your booking.  We accept payment with our third party payment systems which accept all major debit and credit cards. We do not take payment over the phone all bookings are to be made on our web site only.When you book a course with us, we take the deposit for the course (we do not take the full payment) then once you have booked, your details are sent directly to the tutor and they will contact you with regard to the balance.We give you this option as many students do not wish to pay in full for their course straight away as they have limited funds, so often this can allow you if you book in advance to only pay the deposit and then pay the balance later, allowing you to budget. Payment Instalments Are Available on Course Balances, to help you budget within the time frame required – your tutor will send you full details.You will have a choice to pay the balance straight away and for some of the balances these can be paid in instalments. You will receive a confirmation email from the tutor once you have booked and within this email it will give you the information you require so you can pay the balance directly to your tutor.If you are a company paying for a student to attend, please email us as we provide a Pro forma invoice if required, we are happy for the tutor to contact you directly to charge the full amount so you do not have to pay in two payments (please note this is only available for company bookings). We can arrange this for you on request.
5.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, the price or deposit/booking fee of some of the Courses advertised may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price or deposit/booking fee at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price or deposit/booking fee at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
5.5 Making a booking.  You will be guided through the process of booking a Course on the Website by a series of simple instructions.  When you wish to confirm a booking you will need to complete and submit your payment details via one of the third party payment systems we use and make full payment for the applicable deposit/booking fee.  Your booking will then be submitted to the relevant Tutor when you click on the “pay now” icon which will appear on screen at the end of the payment process. You will find the easy technical steps which a user has to follow in order to conclude the booking for a Course, set out for regulatory compliance, on our web site as part of the booking process. When booking a course with Beauty On The GO LTD you fully agree to be contacted by us, by email with regard to your course and any other relevant information can be sent to you to follow your course – you are however able to request you are taken off our data base at any time so you receive no more further emails from our web site.
5.6 How we will accept your booking.
5.6.1 We will acknowledge your booking by sending to you and the relevant Tutor an email as soon as you have completed the booking process.  This will allow for the exchange of personal details between you and the Tutor and will allow you to correspond with each other regarding your Course.
5.6.2 Please note that by sending those emails, we are not accepting your order.  Our acceptance of your booking will take place when we have confirmed your credit or debit card authorisation for your booking and we receive an email from the payment provider you used to confirm this, at which point a contract will come into existence between you and us.  A contract between you and the Tutor arises when the Tutor contacts you directly to confirm that he or she has accepted your booking.
5.7 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the price of the Course or the deposit/booking fee. This might be because the Course is fully booked, because your debit or credit card payment has been declined by the payment provider you chose to use, because we have identified an error in the price or description of the Course, because you have not provided us with the information we require, or because we are informed that the Tutor is unable to provide a Course on the particular date you have requested.
5.8 Your rights to make changes to your booking or cancel a booking with us.  If you wish to make a change to the Course you have booked please contact us or the relevant Tutor. If you wish to cancel or transfer this can be done within 14 days from the day of your booking (on our web site) – this does not mean 14 days before the course date is due. If you are unsure of the date, your tutor can check for you and let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Course, the date of the Course or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6).
5.9 Our rights to make changes.
5.9.1 Minor changes to the Courses. We (or a Tutor) may change the content or structure of a Course to reflect changes in relevant laws and regulatory requirements or to implement minor adjustments and improvements. These changes will not have any negative impact on your use or enjoyment of the Course.
5.9.2 More significant changes to the Courses and these terms. In addition,  we may make the following changes to these terms and we (or a Tutor) may make the following changes to a Course, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund of the price and booking fee for any Course paid for but not attended:
(a) Changes may include a new or different accreditation body passing or withdrawing from a course you have chosen, a different tutor teaching the course or a different venue being required if the one we are using has any issues and a new venue is needed.

5.10 Providing the Courses.  During the order process you will be able to choose the date of the Course which suits you.  The Course will be provided by the Tutor on the date you have chosen in your order.  The Tutor is responsible for any change to or delay in the provision of a Course, and we have no control over and will not be liable for delays caused by any Tutor. The Tutor will be liable to refund any fees paid if they cancel a course.
5.11 What will happen if you do not give required information to us. We may need certain information from you so that we can make your booking, for example, any health or medical information required for us to accept your booking, and evidence of achievement of the qualifications necessary to attend a particular Course. If so, this will have been stated in the Course description on the Website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 8.1 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for a failure or delay in your Course booking if this is caused by you not giving us the information we need within a reasonable time of us asking for it. You will be given a health waiver to sign on the day of your course which will ask you to state that – You are in good physical condition and fully able to participate in the course and have not been advised to not participate by a qualified medical professional and that you certify that there are no health-related reasons or problems which preclude your participation at the training course. If for any reason you refuse to sign this on the day you will not be allowed to attend and train with us you will waive the right to a refund of your course for all monies paid including the deposit.

6.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund the deposit/booking fee in full for any Courses which have not been provided and we cannot offer you at least two other date options for you to transfer to.  You must contact the Tutor to obtain a refund of the price/balance paid to the Tutor for the Course itself. The reasons are:
6.1.1 we have told you about an upcoming change to the Course or these terms which you do not agree to (see clause 5.9.2); for example change of venue you are unable to travel to as it is not in the same area or we are unable to offer you at least two other alternative date options to tranfer to
6.1.2 we have told you about an error in the price or description of the Course you have ordered and you do not wish to proceed;
6.1.3 there is a risk that the date of the Course may be significantly delayed and (we if cannot offer you another date option within 6 months to attend and because of this you wish to cancel) because of events outside our control;
6.1.4 we (or the Tutors) have suspended provision of the Course for technical reasons, or we notify you of such suspension, in each case for a period of more than 10 days prior to the course start date; or
6.1.5 you have a legal right to end the contract because of something we have done wrong.
6.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013).
6.2.1 you have a legal right to change your mind within 14 days from the day of your booking (on our web site) and we email you to confirm we accept your booking – this does not mean 14 days before the course date is due. We will refund you the deposit/booking fee you paid for the Course by the method you used for payment; and
6.2.2 however, once the Course has been provided you cannot change your mind, even if this 14-day period is still running.  If you cancel after the Course has started, you must pay for that part of the Course provided up until the time you tell us that you have changed your mind.  The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
6.3 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, If you wish to cancel or transfer this can be done within 14 days from the date you made the booking. A contract for Services is completed when we have finished providing the Services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund the deposit/booking fee paid by you for any Services not provided but we may deduct from that refund a fee as compensation for the net costs we will incur as a result of your ending the contract OR reasonable compensation for the net costs we will incur as a result of your ending the contract OR a percentage of the price calculated depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.  You must contact the relevant Tutor to obtain a refund of any price paid to the Tutor.

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
7.1.1 Email. We require this is put in writing to us or your tutor, you can email us at info@beautyonthegouk.com. Please provide your name, home address, details of the booking what course, date and tutor and, where available, your phone number and email address.
7.1.2 Online. Complete the form on our Website: https://beautyonthegouk.com/contact

7.1.3 By post. Simply write to us at Beauty On The Go 1^st floor 6 Windmill Street London W1T2JB  including details of your booking, when you made it and your name and address and contact number and details about the cancellation required.
7.2 When your refund will be made. We will make any deposit refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind. Please note it can take up to 21 days to process the refunds we request and we are solely responsible for your deposit payment you have made to us any balance refunds the tutors are solely responsible for and by booking with us and entering into the legal contract of the booking you agree to our terms and conditions in full.

8.1 We may end the contract if you break it. We may end the contract for a booking at any time by writing to you if:
8.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to make the booking or provide the Course, for example, any health or medical information required for us to accept your booking, and evidence of achievement of the qualifications necessary to attend a particular Course.
8.1.2 If we deem your correspondence by email, phone or on a public social media post to use or your tutor to be unacceptable or threatening in anyway.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 8.1 we will refund any money you have paid in advance for your booking (please be aware that Beauty On The Go is solely responsible for the deposit payment made to us only and not that of the balance payment which you have paid direct to your tutor who is solely responsible for refunding the balance and by booking with Beauty On The Go you accept our terms fully and adhere to our terms and conditions being aware of the payment structure for your course) and the Course has not been provided but we may deduct or charge reasonable compensation for the net costs we will incur as a result of your breaking the contract. This applies to any in-house bookings were the full payment is paid to the tutor direct they are soley reponsible for refunding any money paid to them and by booking with Beauty On the Go LTD on the web site or direct by email when you book you enter into a legal contract and you fully agree that the tutor is fully responsible for any money paid to them and not that of Beauty On The Go LTD who are ONLY responsible for refunding any deposits paid to them. By booking with Beauty On The Go LTD on their web site or by email direct you fully agree to these terms and will not look to Beauty On The Go to refund any money that was paid to the tutor direct as they are fully and soley responsible for all monies paid to them.
8.3 We may withdraw the Course. We may write to you to let you know that a particular Course is no longer going to be provided by a particular Tutor. If the tutor you booked with is still with Beauty on The Go they will let you know if they unable to run a course for any reason, this maybe due to lack of numbers to run it. However please note we do often get last minute bookings so we will continue to advertise the course up until the last week to try and get enough students for it to go ahead. Your tutor will contact you providing that they received the information required by you, your tutor is not liable if you supplied an incorrect email or phone number or if you do not respond to their emails or calls.

We will refund any sums (the deposit payment made to Beauty On The Go) you have paid for any Course which will not be provided. We are not liable to refund any balance payments that has been paid to your tutor as they are solely responsible for any balance refunds. If a tutor leaves Beauty On The Go you have entered into a contract with them for their balance payment by accepting their terms and conditions within the confirmation of the course booking that are sent out to all students when you book a course with us (you are given a 14 day legal cooling off period, so if you do not agree to the tutors terms and conditions for the balance payment or wish to cancel for any other reason within 14 days you are able to do so) by booking with us and entering into the legal contract when you have completed your booking you agree to our terms and conditions in full and that of the tutor with regard to the structure of the payments for your course and any refunds owed.  An important note, we would never suggest a student books clients before they have taken a class for this very reason as a tutor could become sick, the class may have to be cancelled due to low numbers or a student may not pass the practical assessment on the day and not be awarded their certificate. It’s never a good idea to book clients in for these reasons. Beauty On The Go cannot be held responsible for a class not going ahead as the accrediting bodies would never support a student booking in clients before they have attended a course.

Also when you learn a new therapy most students like to take 1-3 months practising with family and friends first before booking clients in so they are confident.

We are not liable to refund any travel arrangements you may have made or loss of income for any hotel bookings, train tickets booked, clients booked for a treatment or similar if we have to cancel a course for any reason.

What happens if a course date is cancelled by us

This is rare but the good news is that there are usually more dates available to transfer you to, which legally means the contract we have with you the student can be performed.

We are legally required (if a course is postponed and not cancelled) to offer you another date (a minimum of two other options) to fulfil our contract with regard to your booking and by having other dates on offer this means this course is still being offered and we are able to transfer you to another date. If we are not able to offer you at least two other date options for any of our tutors, you are then entitled to a refund under the trading standards distance selling regulations of your deposit and any balance payment you have paid to the tutor will be refunded in full.

However if we are able to offer you at least two other date options (within a 6 month period for our one day courses and a one year period for our longer VTCT courses) and you do not accept them and decide not to transfer, we are not liable to refund you as it is deemed legally, to still be running – a postponed course and not a cancelled course, as the course is still being offered or can be offered on alternative dates.

If we cancel a course and it is no longer running with no alternative dates available then we will refund you in full. We do also allow students to transfer their payment to not only the same course (different date) but a different course completely if preferred.

The alternative dates may not all be advertised on our Beauty On The Go website at the time of a cancelled course, however you will be put on the waiting list and your tutor or will inform you as soon as they go live and are available.

Please note we cannot be held responsible for any travel plans made by students when a course is cancelled by one of our tutors, if you have bought train tickets or taken time off work etc we cannot be held liable for any refunds of travel tickets or monies lost for time taken off from work or money paid to child minders etc. We are unable to reimburse any students for any outlays lost when a course is cancelled.

To transfer to a new date this has to be taken within 6 months from the cancelled date for our one day courses or within 12 months for our VTCT longer courses, this also applies if you are wishing to change your date within the 14 days of your booking the new date of the original course date. However if the tutor cancels a date and is unable to run any further dates within a 6 month period for our one day courses (which may run into the following year if you booked a course near to the end of the year) or within 12 months for our longer VTCT courses, the tutor is under contract to refund the student the full balance but also the deposit payment as it was their decision and not that of Beauty On Thego cancel they are legally under contract to refund the student in full. The tutor must be able to supply you with a week day and a weekend option to choose from.

If we are shut down by the Government for COVID-19 or any similar virus or situation beyond our control the 6 months is extended to 12 months to allow us to be able to run courses when we are allowed to open so we can fullfil our bookings with any students that booked before a lockdown or regional closure. This means that if you booked a course in March and we cannot offer new dates until the following year this is seen as reasonable due to being possibly shut for months at a time and the 6 months not being possible due to closures.

However if a course is postponed and we are able to offer at least two other date options within a 6 month period for our one day courses and within a 12 month period for our longer VTCT courses from re-opening then no refund is given if the course is still able to go ahead – transfers will be offered instead or a credit note option given for you to choose another date within the time frame outlined at your convenience.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.
 

9.1 How to tell us about problems. If you have any questions or complaints about the Services, please contact us. You can telephone us on 07769704989, by email to info@beautyonthegouk.com or by writing to us at Beauty On The Go Ltd 1^st Floor ^ Windmill street London W1T 2JB.  If you have any complaints about the Course itself, you should direct these to the relevant Tutor in writing and also send us a copy.

When a complaint is received at head office, we reserve the right to contact your tutor and talk to them about the complaint and give them the full information (if we feel this is appropriate) including your name (so that we can fully investigate any complaints sent to us) we would find it difficult to fully investigate without doing this. We also hold the right to contact other students on the course that attended with you, so that we are able to gain further information – we keep your name confidential with regard to any students that we contact. We take a complaint or negative feedback very seriously and for us to gain an overall view on how the course was run we feel often that it is important to fully investigate in this way. This means we are taking your complaint very seriously and happy to fully investigate everything in as much detail as we can. We also have the right to contact any professional bodies that accredit our course for further information with regard to any complaints that we receive.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.

10.1 We are committed to ensuring that our Website remains a safe environment for Customers and Tutors.  By using this Website and/or booking a Course, you promise to us that you will only use the Website for lawful purposes and will not upload, submit or store to or on the Website any Prohibited Content.
10.2 Even though we may have the right to examine any Content posted to this Website, we are not obliged to do so and such Content is the responsibility of the user who submitted it.  You recognise that you may be exposed to content which you consider to be offensive or harmful when you use the Website.  You also recognise that you are responsible for the Content which you submit to this Website.
10.3 We have the sole discretion to determine whether any content is Prohibited Content and the right to examine any Content and delete, move, edit and/or disable access to any Content for any reason, at any time.  We are not however obliged to do so.

11.1 We are responsible to you for foreseeable loss and damage caused by us.
11.1.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
11.1.2 When you book a Course via the Website, the Tutor’s liability in respect of the supply of the Course will be set out in such Tutor’s own terms and conditions which  will be emailed to you.  We are not responsible for providing the Course and/or any defect in such Course or any act or omission of the Tutor.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of the tutors on contract with us, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights where it would be unlawful for us to do so.
11.3 We are not liable for business losses. We only provide the Services for domestic and private use. If you use the Website or the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.1 How we will use your personal information. In accordance with GDPR:

13.1 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if the tutor no longer works with us and another tutor may need to be offered in replacement.
13.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
13.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

13.7 Repeating your 1 Day Training Course
If you feel one day was not enough and you wish to repeat the course you can do this free of charge (within 6 months of when you first took the course) with the same tutor (if they still work with us) at a time which is convenient to both parties. This also applies if you fail your course and the certificate is not given out, as a good will gesture you can repeat the course once free of charge at a time which is convenient to both yourself and the tutor often this will be a last minute cancellation place. This can be organised direct with the tutor that originally trained you or through the contact us page on the Beauty On The Go web site. You are able to come back once without charge if you need to repeat the course again. However if you fail the course and a certficate cannot be issued both times, you will have to pay the full course fee once again including the deposit.

We try to prioritise those students who may have failed the first time around, if you have passed and wish to repeat your training this will be offered a few days before a course that may have last minute cancellations or have places available – please contact your tutor to be put on the waiting list to be contacted for last minute places to become available. You will be able to book your place the week the course takes place.

Please note that if the tutor or student are unable to arrange a suitable date for this repeat training we do not offer refunds on the course you originally took as you have attended and paid for your one day training course as advertised and received your training that you paid for. The refresher training is offered as a good will gesture to those students who feel that they would like to repeat the training for extra practice but if the original tutor is unable to arrange this for you for any reason this does not entitle you to a refund of your original course fee. We will however do our best to offer you a second date when we have a place available. If we are unable to arrange a second date with your original trainer we will endeavour to offer an alternative with a different tutor where possible, if you refuse to attend with a different tutor and or location there are no refunds available for deposit or balance fee’s originally paid if you decline this alternative option.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.

13.8 Your right to cancel an online course when receiving downloadable material

With regard to our online courses, if you wish to start this online course straight away you can however by doing so and by receiving the material within the first 14 days you agree to waive the rights to the cooling off period.

Cancelling a digital download

Digital downloads are given their own unique category under the Consumer Contracts Regulations and are therefore not services or goods.

If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14-day cooling-off period.

If you don’t give your consent, the 14-day cooling-off period still applies, but you won’t be able to download your digital content until this period has ended.

This is to prevent you from changing your mind after you have downloaded the content.

Please be aware that when programmes are online, it becomes the responsibility of the student (as they are aware prior to taking the course that’s it’s an online course) to arrange the necessary software for any learning difficulties like Dyslexia etc to aid with the ability of reading the online course material or they may need to choose different training options.

13.9 What if my train or plane is cancelled, my car breaks down, I am unwell or have an injury, my child becomes unwell, I have to self-isolate due to COVID19 or a similar virus or I have to work or I cannot get a child minder do I get a refund?

Beauty On The go cannot be held responsible for any transport issues or transport cancellations, weather problems, if you have to work suddenly, cannot find a child minder or if you become unwell or your child and cannot attend a course. We can only refund students if you cancel a course place within the 14 days cooling off period or if a tutor cancels a course.

We are always flexible and fair so if enough notice is given we can consider each request on a case by case basis.

By ticking you agree to our terms and conditions on the payment page (before your deposit payment can be accepted) by ticking this box you fully agree to our terms and conditions with regard to the above transport, work, weather, illness, child care or council issues you may have which would be out of our control and always the responsibility of the student and not that of Beauty On The Go LTD.

We trade under the trading standards laws and regulations in the same way if you buy a theatre ticket and you are not well or have to work, or you get stuck in traffic or have public transport cancellations you cannot change the ticket for another date, we trade in the same way as other training schools and adhere to the trading standards rules and regulations – our site has been checked by them and passed as using the correct terms and conditions.

If enough notice is given we can refund part of your balance paid to your tutor please check the tutors terms and conditions on this page for the balance payment.

We are as flexible as we can be when it comes to one off situations – For example if there is severe snow and you are unable to get to a class and enough notice is given we can in extreme situations give a transfer and another date choice.

We are unable to refund outside of 14 days if your train or plane is cancelled due to a disease like Coronavirus or similar – The general advice is to make sure you are covered by your travel insurance for any current diseases that may be causing issues with travel, so you can claim back any losses via your insurance company as Beauty On The Go cannot be held responsible for any travel cancellations and cannot refund or transfer a place booked on a course outside of the 14 days required to inform us or any changes.

We are unable to refund you if you find out you require a visa and you do not have one in time to travel or attend with us, we are not able to get involved with a student application for a visa as this is not something we can legally help with as you would be required to organise this ahead of time independently.

We train thousands of students each year and we get a lot of returning happy therapists this is because we are fair and understanding so if you have a medical reason you have to cancel with supporting evidence and enough notice given – we can always review your case for you.

If you have to self-isolate and you are unable to attend a course with us we will require proof and if given we can offer you a last minute cancellation place so you do not loose your money. We can only offer this with proof and no refunds or specific dates can be offered unless you cancel within the 14 day time period required.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.

13.10 What happens if I book an advanced course and I do not have the right qualifications to attend and patch test requirements

If you have booked an advanced course and you do not have the right qualifications to attend – You must contact us to let us know in writing within 14 days of booking on our site, to receive a refund or a transfer to another course. However if you fail to let us know within this time period, all deposits are non-refundable and non-transferable.

If you have booked a course and do not have the right qualifications to attend and let us know in writing you wish to attend another course instead that does not require previous experience, we can only transfer within the 14 days from when you booked. If you wish to receive a refund you can only do this within the 14 working days and a £5 admin charge will apply (£10 for courses over £150) if you have not got the right qualifications for the course you have booked.

TO AVOID THIS CHARGE WE ASK THAT YOU PLEASE MAKE SURE YOU CHECK YOUR QUALIFICATIONS AS IT STATES ON EACH COURSE PAGE BEFORE YOU BOOK IF YOU ARE UNSURE THANK YOU.

We CANNOT accept an online qualification for level 3 in massage but the A & P we can, please check course pages for more information about what is required.

Patch test requirements are required for our Eyelash Extensions, Brow Lamination, Lash Lift and Enhanced Brows beauty courses.

It is essential that you carry out a patch test before attending this course if you wish to be worked on, but you can still attend the course as a student even if you do not carry out a patch test but you will not be able to be worked on during your training.

Patch tests must will be sent you you via our supplier Eyeluvlashes. (the company that supplies the products that all the tutors use on the day of your training). A very small charge of £5 is made for this test and is payable directly to Eyeluvlashes – contact them by emailing them directly to get your patch test – send your request to:

sales@eyeluvlashes.co.uk

Once your patch test has been carried out, can you please inform your tutor of the results.

Important – What if I book last minute and do not have time to do a patch test can I still attend?

YES – If you have booked last minute for this course and you are unable to get your patch test done in time, you can still attend but you cannot be worked on (if there are enough students attending who have taken the patch test) as you do not need to be worked on. Your tutor will contact you to arrange this, they will make sure there are enough students who are attending so that you can still take the course even if you book last minute.

We are legally required to ensure that all students take a patch test before they can attend, as it is an insurance requirement and is there to keep all students safe.

You will be asked to sign a Beauty On The Go Health Waiver on the day of your training, which will include information about the patch test required which will read:

If I have taken a patch test for a Beauty On The Go course I vow to have received a patch test on the date below. The patch test has been received and it releases any Beauty On The Go tutor or associate from any liability related to any allergies or other reaction. I have been informed that reactions can occur at any time in the future.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us with regard to all information showed including about patch tests and agree to this in full.

13.11 Code of Ethics and Practice

The information contained within our courses are for informational and educational purposes only, once professional training has been completed. It is not an attempt by the writer, course tutor or Beauty On The Go Ltd to diagnose, prescribe, or use such techniques taught in an inappropriate manner. We are a professional training company and do not condone inappropriate contact or unprofessional behaviour at any time.

Once qualified BeautyOn The Go Ltd would expect our students to conduct their therapies in a way that is a credit to the professional industry.  We have provided some guidelines below on the expected conduct of therapists whilst carrying out treatments with clients.

Maintaining an appropriate and professional relationships with a client is crucial.

Therapists must never use their position of trust to exploit or manipulate the client in any way. Maintaining professional boundaries between the therapist and the client at all times.  The Therapist must ensure that the client feels “safe” and minimises the risk of a misunderstanding or complaint.

Therapists must avoid inappropriate touch, dress or conversation with their client.

Therapists should use extra caution when treating near an intimate area of the body, if a treatment requires touching the client near an intimate area, the therapist must explain this to the client in a clear and professional manner.
   
If a client does not wish to have an area of the body treated as they do not feel comfortable or safe, no pressure or force should ever be placed on the client.  You should advise the client if avoiding this area may potentially impact the benefits of the treatment.
      

It should be outlined in the consultation form that working near an intimate area was discussed, which the client in turn must sign to confirm that they have understood and are happy to proceed with the treatment.

Therapists must establish and uphold clear sexual boundaries with clients, to avoid breaking trust, compromising the reputation of the profession, and potentially committing a criminal offence.

By signing up to a course with Beauty On The Go LTD you are legally agreeing to adhere to our code of ethics and practice

13.12

Equal Opportunity

Beauty On The Go confirms its commitment to equality of opportunity in all areas of its work. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

Please note – all our courses are mixed apart from for our hot intimate waxing course, we welcome female students to this course however due to the delicate nature of the procedures men wishing to do this course we can direct them to company that specialise in male waxing.

Sign language interpreters – If we make every possible reasonable adaptation to facilitate a student’s learning and do the best that we can do, then we do not have to provide the student with someone who signs. Please be aware that the cost of employing someone to sign would fall on the student.

In some cases students are able to receive funding for a sign language interpreter or they wish to bring a family or friend with them.

The adaptations we can provide if required can be written material before the course, allowing a student to bring a friend/family member to sign, seating the student in a position where they can lip read if required, allowing additional time for the students learning if required and any other reasonable adaptations.

We are of course happy to do this, we are unable as a small business to cover the costs of a sign language interpreter, our courses are highly discounted and due to high overheads it’s not something that a private school is legally expected to do. Unlike an FE College then it would be a different matter as their legal responsibilities differ to that of a private school. We make every possible reasonable adaptation to facilitate a student’s learning and do the best for all of our students if you have any questions please do email us and we will be happy to help.

Beauty On The Go Safeguarding and Prevent Duty policy

1. Introduction:

At Beauty On The Go we recognise the responsibility we have under Section 175 of the Education and Inspections Act 2002, to have arrangements for safeguarding and promoting the welfare of students.

‘Safeguarding’ relates to the protection of children, young people and vulnerable adults. As a tutor it is important to be aware of how to identify and support vulnerable students and how to escalate the support if appropriate. There is associated guidance to the legal framework for safeguarding and Beauty On The Go is committed to best practice so that service users are able to learn, contribute and strive in a safe environment. Safeguarding legislation requires policy, procedure and preventative measures to be in place to protect young people and vulnerable adults from risk of harm. 

A vulnerable adult is defined as a person ‘who is or may be in need of community care services by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation’ (‘No Secrets’ Guidance Department of Health, 2000).

Safeguarding and promoting the welfare of students is everyone’s responsibility. Everyone who comes into contact with students has a role to play in safeguarding. In order to fulfil this responsibility effectively, all professionals at Beauty On The Go make sure their approach is student-centred. This means that we consider, at all times, what is in the best interests of the student.

In our school we ensure that:

• All students, regardless of age, gender, ability, culture, race, language, religion or sexual identity, are treated equally and have equal rights to protection
• All staff act on concerns or disclosures that may suggest a student is at risk of harm.
• Staff adhere to a Code of Conduct and understand what to do in the event of any allegations against any adult working in the setting
• All staff are aware that abuse, neglect and safeguarding issues are rarely standalone events that can be covered by one definition or label; they recognise that, in most cases, multiple issues will overlap with one another
• All staff comply with agreed policies and procedures in partnership with external agencies
• Take all reasonable measures to ensure that risks of harm to student’s welfare is minimised by appropriate:
– Risk assessment and management
– Health and Safety procedures and policies
– Staff selection, recruitment, induction supervision and training
– Responding to and reporting abuse

This policy is available to all staff at induction; alongside our staff code of conduct.

2. What is abuse?

Adult abuse is often defined as “a violation of an individual’s human and civil rights by any other person or persons”.

As tutors we recognise that young people and vulnerable adults may not be able to report abuse themselves, it is important that we recognise signs and symptoms of possible abuse. Staff should be aware of signs of potential abuse but keep an open mind and not jump to conclusions.

At Beauty On The Go, if a student is recognised as being vulnerable, tutors will:

– Speak to the student concerned and ask if they have anything they wish to speak about or need support with
– Ensure students know where they can be referred to for support – external agencies, citizens advice, police, doctors, housing services
– Ensure all students know that as tutors we have a duty to safeguard
– Escalate any concerns to relevant organisations if appropriate
– Know that Wendy Hay, Owner Beauty On The Go, must be informed if a tutor witnesses abuse, hears of it, learns of potential abuse to a student
– Know that it is never someone else’s responsibility


There are many forms of abuse and also many signs to recognise each one.

Note: the list in the table below is not definitive and your relationship as a tutor with a vulnerable person may mean that you are sensitive to changes in their behaviour which are not detailed here but which give you cause for concern:

Form of abuse

What this is

Signs of potential harm or abuse

Discriminatory abuse

Abuse on grounds of someone’s race, disability, gender, sexuality, religious belief, age, gender reassignment, marriage/civil partnership, pregnancy and maternity or sexual orientation

The vulnerable person is left out of activities due to language needs or understanding. There is no attempt to address communication needs or provide food/care that meet cultural needs.

Physical abuse

Hitting, pushing, burning, kicking, squeezing, punching or restraint

Signs of minor injuries, finger marks, bruises, untreated medical problems and unexplained weight loss

Sexual abuse

Direct or indirect sexual where consent is not given

Reported or observed pain, bruising, soreness and/or infections, changes in usual behaviour, scared of touch, flinching.

Psychological abuse

Verbal abuse, humiliation, bullying or the use of threats, blaming, isolation from the world friends or family

Vulnerable person seems very distressed, confused or unusually withdrawn, could appear frightened around people or when alone

Neglect

Not providing a person with the essential care they need, causing suffering due to this. Not allowing access to medical care or other support

Clothing is dirty or inappropriate, the person’s health is deteriorating and they are not getting the medical treatment and care they need.

Financial abuse

Illegal or improper use of a person’s property, money, bank account, personal belongings

Unexplained or sudden withdrawal of money from accounts, inability to pay bills

Institutional abuse

This form of abuse is about organisations, their employees and working practices failing to achieve expected standards including recognition of vulnerable groups.

Repeated concerns about poor care or ill-treatment, lack of flexibility about waking/bedtimes, no respect of privacy, poor bedding or heating, lack of individual care planning, inadequate provision and choice of food and drink.

3. 
   
   Safe Working Practices
   
   – Use of mobile phones, cameras and internet:
   
   The school and staff take safeguarding seriously and ask students to be aware of taking photos during the teaching day as some students may not have consented to this. No photos should be posted on any social media or other areas unless signed consent has been gathered from the student.
   
   – Personal mobiles and electronic devices:
   
   If staff have personal phones or devices these are stored securely and will be on silent during the teaching day.
   
   Electronic devices should be password protected so that content cannot be accessed by unauthorised users.
   
   It is the responsibility of the staff member to ensure that there is no illegal or inappropriate content stored or used on their device when brought on to teaching grounds.
   
   – Cameras photography and images:
   
   Beauty On The Go will obtain student’s consent for photographs to be taken or published (for example, on our website, social media or in newspapers or publications).

– Data Storage:
Staff are aware of new GDPR guidelines and all student data will be stored securely


4. Prevent, Radicalisation and Extremism

Beauty On The Go adheres to the Prevent Duty Guidance, July 2015 and seeks to protect students against the messages of all violent extremism and to prevent them being drawn into terrorism; including, but not restricted to, those linked to Islamist ideology, or to Far Right / Neo Nazi / White Supremacist ideology, Irish Nationalist and Loyalist paramilitary groups, and extremist Animal Rights movements. Beaut On The Go adheres to Equality and Diversity when planning and teaching, and recognises the differences between this and extremist views.

Prevent duty link:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/445977/3799_Revised_Prevent_Duty_Guidance__England_Wales_V2-Interactive.pdf

13.13

On arrival all students are required to sign a health waiver this is standard practice and we have included information about COVID-19 which we are outlining below including information about possible cancellations you may have due to being ill from COVID-19 or any other similar virus or illness.

UPDATE JANUARY 27th 2022 – to present date

POST COVID-19 PPE – Personal Protective Equipment

From 27th January 2022 the Government has announced that face coverings will no longer be mandatory in indoor settings. It will now be your personal choice as to whether you wish to wear a face covering during our courses.

Please note: Face coverings are still recommended by many (but not mandatory) when working in close contact with people that you would not usually be with.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us. You also agree to sign a Beauty On The Go LTD health waiver on arrival.

FREQUENTLY ASKED QUESTIONS

Information on the certificates we issue for our attendance courses and the responsibility of students and good practice.

We have experienced tutors delivering all of our recognised courses and all of our training courses are fully accredited by the professional bodies who are government recognised. We only ever issue a certificate to the student when the tutor passes them on the practical assessment on the day of their training.

Certificates are only given once students have demonstrated that they have absorbed the information presented during the day and after applying a satisfactory treatment observed by the tutor. To ensure that we act responsibly and carry out good practice, should the tutor feel that they would benefit from further training, certification may/will be held back.

Students will be offered the opportunity/be asked to attend the next available course that has a space, which is offered free of charge. This is rare but we would not be responsible practitioners if we passed students when the tutor felt they were unsafe in any way. If the student refuses, they will not pass and no certificate will be issued.  Students would be unable to get therapist insurance and add this training to gain insurance cover for that subject without having passed the course.

Students are given therapist insurance information on the day of their course.  The tutor will be able to advise students that do not currently have this in place or are looking for a good insurance company for Public Liability Insurance use once they are ready and confident to use their therapy with the general public.  We always advise students to purchase insurance however we cannot be held responsible if any student who has had a certificate from us practices without insurance.

We always suggest plenty of practice in all of the techniques learned with us and if a student feels one day is not enough time to learn in full they can return free of charge within 6 months when we have a space available to retake the course again with no charge.

With regard to working with clients, we cover the contra-indications within our teaching that the accrediting bodies require on the day of the student’s training and we have this as part of our course material. This is both taught verbally and as safe techniques which are also demonstrated during the day. We have comprehensive manuals that all our students receive on the day of their training and all contra-indications are in this manual (students are given these manuals to take away with them at the end of the training day) to keep as a reference. It is fully covered by the tutor and the students will be fully aware of contra-indications and when they should not work on clients for health and safety reasons.

Sadly, we are not in control of any individual who goes against our full training.  We have been established for 20+ years and have extremely high standards but sadly in this industry each individual therapist does not always follow procedures that have been taught and were in place and shown within their training. All of our trainers adhere to the same training as they have to follow what is in our manuals that have been passed by the professional accreditation bodies in order to be allowed to issue a certificate.

All trainers have a teacher training level 3 qualification and years of experience offering these treatments as a therapist in addition to teaching experience before they joined Beauty On The Go.

It is an obvious statement to say that when a student comes to us for training, we are not responsible for their actions once they leave us or the standards they hold.  When a student signs onto a course with us they are safe in the knowledge they will receive the highest standard of training, but we cannot be held responsible for any individual after they have left our training room and their work on clients. We are always here to help with any questions and will offer aftercare to all of our students. By signing up for a course with beauty on the Go Ltd you fully agree to our terms and conditions, including the fact that we are not responsible for the individuals who practice on the public after they leave us.

Loss of a Certificate Information

and

Do the councils accept your qualifications so I can set up professionally?

All the courses that are accredited with many professional bodies, the councils recognise them and have many of them on their list of approved qualifications to accept. However please be aware that some councils have different guidelines so you will need to contact the council direct before signing up for a course as they are all different so it is best to check first.

We have been informed by the accrediting bodies in the past, that they are not really sure of each ones criteria, they said that certain disciplines aren’t required to even get a licence i.e. chiropractors, osteopaths etc. They advise each individual student to speak direct to the council as they will only deal with individuals (the student) and not the training school as sometimes the therapist may have something that they will not accept as it is not always down to the qualification but the individual.

Please note – we are not able to contact the coucil on your behalf as they will not deal direct with the schools only with the therapists applying.

The council usually say that although they issue the licence they refer applications to the environmental health department for approval of qualifications –

We have also spoken to the environmental health department (Tel 0207 641 3161) and they said that the qualifications are considered individually and if they are rejected then they will be sent paperwork listing the reasons why. They mentioned that a student should not go to the training school if a council have rejected their application to find out as they will not be told, it is between the student and the council and nothing to do with the training school and they would be happy to advise where necessary.

When a student has been rejected before (which is rare but can happen) we were told it is advised that the student speak to the council direct as they should have received a notification (if you get rejected for any reason) with the rejection paperwork as to the reasons why. They have the information regarding what qualifications the therapists have and they should have the information from the council as to why they were rejected.

It unfortunately has nothing to do with our training as it is to do with their criteria with regard to the individual student and this is out of our hands however usually most councils will accept students’ qualifications but will let them know why if there is an issue.

Accrediting bodies have stated the following:

Insurance versus Councils & Special Treatment Licences:

It is really important here that we split insurance and Council Licences so as not to risk confusion. Insurance is obviously a recommended (but not compulsory) undertaking for Therapists to protect them in the event of a claim.

Councils are unfortunately a different matter; because the beauty industry is unregulated, there are no centrally-agreed legal or Government guidelines for the industry. As a result, Local and District Councils have the autonomy to decide expenditure, priority, standards and approach to beauty therapists in the local area. They will decide this based on the number of complaints, insurance claims, the opinion of the person running it, if their constituents have demanded it etc. As a result of this diversity, the standards and requirements across the UK vary wildly and there are no definitive measures therapists can achieve.

What this means is that where possible, we (the accrediting bodies) will work with Councils to ensure that our membership can be used as an alternative to special licences or can at least help to reduce fees. Our success with the Councils varies Council by Council for example Westminster currently recommend us, but others don’t. Acceptance by Councils is not something we promise, nor are we likely ever to be able to promise, but neither can other accreditation providers; in fact, ours has the most penetration with Councils. We are also working on building relationships with more and more Councils each month.

Unfortunately, the decision makers in the Council do not always have relevant or current information to make their decisions; requesting an NVQ or City & Guilds is naive given that a) there are other Awarding Organisations and b) there are many treatments which have bespoke qualifications because they are so new, yet no C&G qualification. This is where we will work to help out / educate.

The accrediting bodies have said when they get the following email this is how they respond “I got our courses accredited with us as I thought you were an approved body by the councils”. Our accreditation scheme does not claim Council acceptance, but does enable your students to be insured by us. Many Councils do recognise us as one of, or the only professional association in the industry, but not all. From here, we will get in touch with the Council and see what we can do to resolve the situation.

So it is advised if this happens to any students to get in touch with their professional body they are a member with and have insurance with for them to help you.

If you have attended a course with us and have passed the assessment and been issued with a certificate, if you lose this certificate and if the tutor is still with Beauty On The Go LTD they will have record of your attendance (they keep these safe off line for 7 years all student bookings – it is a legal requirement) and they will also keep a record of if you passed or failed and if you were issued with a certificate for your training on the day you attended. If the tutor is still with us you are able to get a replacement certificate signed by the same tutor at a small cost which can be arranged direct with your tutor or you can contact head office to do request this.

However please note if your tutor is no longer with Beauty On The Go LTD we are unable to issue you with a replacement certificate as a new tutor would be required to sign a replacement in the absence or the old tutor and they would not necessarily be able to get hold of your original tutor to check if you passed or failed.

We are here to help however, so where we can we will offer you a free place to train again when a cancellation is available however this is not guaranteed.

It is the responsibility of the student to keep their certificates safe at all times, we suggest you take copies of your certificates for a family member or friend to keep safe and or take scan copies to keep safe so you have proof for insurances purposes you have passed our course incase you lose your originals.

Please note we cannot be held responsible for any loss of earnings if certificates are lost as this is not the responsibility of Beauty On The Go LTD this is solely the responsibility of the student to keep them safe and to arrange back up copies as suggested above.

We will help where we can to offer further training free of charge when available as no certificates can be re-issued without an assessment if a new tutor is training you again.

By booking a course with Beauty On The Go LTD you fully agree to this information given about about your certificates and your qualifications with regard to the councils.

By ticking our terms and conditions box when booking a course with us, you fully agree to our full terms and conditions outlined on this page of our web site, which are fully available to view before you book a course with us.